TechSee

JULY 31, 2019

billion by 2024, representing a CAGR of 7.8%. Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. billion in 2019 to USD 17.4

Automotive 149

Automotive Healthcare Self service Transportation 149

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

MARCH 15, 2021

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Omnichannel vs. Multichannel Customer Service. Your customer service options like “Contact Us” (or live chat, phone number, etc.)

Customer Service 52

Customer Service Multichannel CRM Upselling 52