JivoChat

APRIL 19, 2021

Multichannel ecommerce can help you boost sales, make your services more visible, and drive customer loyalty. In this post, we’ll tell you how to get started with a multichannel ecommerce strategy. Multichannel selling is an investment, but when executed well, it can significantly improve profit margins. of all retail sales.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

JivoChat

MARCH 15, 2021

Omnichannel vs. multichannel customer service. Omnichannel service best practices. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. What is Omnichannel Customer Service?

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Best Practices for Automating Customer Service. billion in 2019.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40