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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

Omnichannel vs. multichannel customer service. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. Think of omnichannel as a step further than multichannel.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. You also need to use multichannel bots to engage your audience across channels. billion in 2019. Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Collect survey data.