Remove 2024 Remove Best practices Remove Gamification Remove Self service
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AI-Enabled WFM Promotes Efficiency and Flexibility

DMG Consulting

WFM solutions have changed significantly in the past few years, transitioning from applications intended to optimize and control agent schedules into systems that empower employees with greater levels of flexibility delivered via self-service. But this is just the start of many innovations being introduced into the WFM market.

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DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report

DMG Consulting

Background: DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2021 – 2022 Workforce Management Product and Market Report. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025.