DMG Consulting
APRIL 8, 2024
WFM solutions have changed significantly in the past few years, transitioning from applications intended to optimize and control agent schedules into systems that empower employees with greater levels of flexibility delivered via self-service. But this is just the start of many innovations being introduced into the WFM market.
DMG Consulting
DECEMBER 4, 2023
2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), These technologies will also be magnificent for transforming self-service into systems that customers really like.
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SmartAction
JUNE 27, 2023
Virtual agents handle after-hours inquiries, provide self-service options, and streamline interactions. With automation, you can deliver top-notch service, exceed customer expectations, and drive business growth. Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Limited Internal Resources?
Totango
JANUARY 2, 2024
Sezzle, a payment platform service, uses both a high-touch onboarding process powered by Totango with tasks and automation but executed by CSMs, as well as a digital onboarding process supported by Totango campaigns and self-service resources for their merchants.
Lumoa
FEBRUARY 14, 2024
Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Naturally, delivering this kind of personalized service at scale will require a well-crafted plan. With that said, there are best practices in the CX industry that you should consider when developing a strategy for your own business.
3CLogic
JANUARY 9, 2024
So, how can your organization stay competitive in 2024? How to Stay Competitive in 2024 with Unmatched Customer Experiences 1. Gartner reports that “ 74% of customers who experience easy transitions to a customer service rep say they’ll return to self-service next time.”
aircall
MAY 12, 2021
currency) by 2024. To be a pacesetter, you’ll need to stay on top of new tips, tools, technologies, and best practices. . Leverage the benefits of a knowledge base for self-service and FAQs. Small businesses contributed 48% ($17 trillion U.S. currency) to the GDP of the U.K., Germany, France, and Canada.
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