Remove 2024 Remove Average Handle Time Remove Upselling Remove Wait times
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5 Insurance Chatbot Use Cases Along the Customer Journey

Inbenta

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. Speed up average handling times (AHT) and increase first-contact resolution.

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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

Deliver real-time support. One of the most frustrating things for customers is having to wait a long time to receive support. If the wait time is long enough, it could even be the deal-breaker that makes customers ditch your brand for good. Train agents to upsell and cross-sell.