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5 Insurance Chatbot Use Cases Along the Customer Journey

Inbenta

DECEMBER 14, 2021

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. Speed up average handling times (AHT) and increase first-contact resolution.

Chatbots 52
Chatbots Upselling Average Handle Time Analytics 52
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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

MARCH 15, 2021

According to Business Inside Intelligence, US m-commerce sales are expected to reach 45% of the total ecommerce market by 2024: Here are some pointers to help make sure that your omnichannel strategy is designed with mobile in mind. Train agents to upsell and cross-sell. All of your FAQs and support content should be mobile-friendly.

Customer Service 52
Customer Service Multichannel CRM Upselling 52
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