Remove 2024 Remove Average Handle Time Remove CRM Remove Upselling
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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Pro tip: Many CRMs offer free trials. Train agents to upsell and cross-sell.