10 Ways to Succeed With Omnichannel Customer Service in 2021
JivoChat
MARCH 15, 2021
Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Pro tip: Many CRMs offer free trials. Train agents to upsell and cross-sell.
Let's personalize your content