Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Tackling 2024: This Year’s BPO Industry Predictions Prediction: Technology Investment Soars in Response to Labor Cost Savings Why?

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Inbenta

DECEMBER 14, 2021

They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. This is where an AI chatbot comes into its own, by supporting customer service teams with illlimited availability and responding quickly to customers, cutting waiting times.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Balto

JANUARY 22, 2024

For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?” This can help you handle more customer service calls, resolve complex queries, and route calls to the appropriate human representatives.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

JivoChat

MARCH 15, 2021

According to Business Inside Intelligence, US m-commerce sales are expected to reach 45% of the total ecommerce market by 2024: Here are some pointers to help make sure that your omnichannel strategy is designed with mobile in mind. Your customer service options like “Contact Us” (or live chat, phone number, etc.)

Customer Service 52

Customer Service Multichannel CRM Upselling 52