Banking Needs Humans & Machines to Deliver Better Experiences
Uniphore
NOVEMBER 16, 2021
More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Banking contact center interactions are expected to remain elevated through 2024. And shift we did. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S.
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