TMP Direct
APRIL 22, 2021
As nascent applications in artificial intelligence gained traction in the 2000s, call centers were more focused on using tech to reduce costs than they were on improving customer experience. billion by 2024. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed customers’ expectations forever.
TechSee
MAY 21, 2019
It’s no secret that emotions drive behavior. And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. This customer’s emotions will eventually determine their brand loyalty and likelihood of churning.
Playvox
FEBRUARY 1, 2024
To be truly meaningful, the information you gather across channels and customer interactions should consider what is behind the words, to reveal customer sentiment—the human emotion reflected in linguistic nuances and language patterns. What Is Customer Sentiment Analysis?
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