2024 Analytics Customer emotions Customer Support 
TMP Direct
APRIL 22, 2021
As nascent applications in artificial intelligence gained traction in the 2000s, call centers were more focused on using tech to reduce costs than they were on improving customer experience. billion by 2024. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed customers’ expectations forever.
Playvox
FEBRUARY 1, 2024
To be truly meaningful, the information you gather across channels and customer interactions should consider what is behind the words, to reveal customer sentiment—the human emotion reflected in linguistic nuances and language patterns. What Is Customer Sentiment Analysis? Elicit direct customer feedback.
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