Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?

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SmartAction

JUNE 27, 2023

Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Increased Agent Workload: Rising customer expectations can overwhelm your agents. Automating repetitive tasks prevents agent burnout, increases productivity, and reduces turnover rates.

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Contact Center Virtual Agent Agent burnout Self service 83

Aria Solutions

MARCH 31, 2020

As we’ve come to know that understanding our customers and meeting their needs is one of the key building blocks for this new decade, it has also become one of the most competitive areas in business. Two-thirds of businesses surveyed report that they compete mainly on customer experience. We also know that tech changes fast.

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Contact Center Agent burnout Self service Chatbots 62