Outsource Consultants
JANUARY 3, 2024
Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.
SmartAction
JUNE 27, 2023
Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Increased Agent Workload: Rising customer expectations can overwhelm your agents. Automating repetitive tasks prevents agent burnout, increases productivity, and reduces turnover rates.
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Playvox
APRIL 4, 2023
Dealing with customers in this mental state will be as draining as handling customers who are angry, creating more opportunities for mental burnout. Handling lonely customers will require high emotional intelligence on the part of agents, potentially causing attrition.
Aria Solutions
MARCH 31, 2020
The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Advanced Tools for Agents to Provide Better Support. For most companies, a major concern in providing exceptional customer support are agent burnout and turnover.
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