2023 Personalization Virtual Agent Wait times 
SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. No worries!
SharpenCX
OCTOBER 15, 2023
While many organizations have been using artificial intelligence and automation in some way, shape, or form for some time, 2023 has undoubtedly taken it mainstream and ushered in a widespread era of AI. Common customer-facing AI-powered technologies include Virtual agents to answer basic customer questions or guide them to information.
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Netomi
MARCH 21, 2023
From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This can save a person from scrolling through pages of an online knowledge base or reaching out on a channel that requires more heavy lifting.
Fonolo
APRIL 4, 2023
Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. Source: Bain&Co 2023 Contact Center Trends 64% of people find customer experience more important than price when making a purchase. Source: Microsoft 48% of consumers expect specialized treatment for being a good customer.
NobelBiz
FEBRUARY 21, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.
NobelBiz
FEBRUARY 15, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.
JustCall
JANUARY 27, 2023
Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail. magicJack does not have a monthly plan.
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