The Northridge Group
JULY 20, 2023
Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment. But is this really producing more productivity?
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! You may unsubscribe from these communications at anytime.
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The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! You may unsubscribe from these communications at anytime.
The Northridge Group
JUNE 2, 2023
For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. It adds a personalized touch.
The Northridge Group
MAY 2, 2023
The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. Finally, GPT-4 enables users to customize their personalities to meet their specific needs, which enhances its adaptability and flexibility in different situations.
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