100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
(Temkin, 2017) 83% of customers would trust recommendations from the people they know: colleagues, family, friends, etc. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? 56% of CEOs and 66% of top managers are involved in Customer Experience activities according to the employees.
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