2023, Agent burnout, Best practices and contact center solutions

Unveiling the Next Era of Customer Experience: JustCall Takes the Stage at CCW in Las Vegas

JustCall

MAY 23, 2023

The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as best practices. JustCall is at the forefront of contact center innovation. Read on to learn more about what you can look forward to.

Customer Experience

Customer Experience Agent burnout SaaS Contact Center

Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. With more time to invest in agent support, they can better connect and communicate with agents to keep engagement and motivation high.

Contact Center

Contact Center Agent burnout Morale Coaching

Customer Contact Central

Unveiling the Next Era of Customer Experience: JustCall Takes the Stage at CCW in Las Vegas

Protecting Your Contact Center Agents’ Emotional Well-Being

Webinars

Stay Connected