DMG Consulting

JUNE 27, 2022

Making the Case for an Intelligent Virtual Agent. June 27, 2022 By Donna Fluss. Self-service has become the preferred form of customer support for many consumers, so long as it works. View this article on the publisher’s website. IVAs are not next-generation IVRs. Building a Business Case for an IVA.

Virtual Agent 48

Virtual Agent Interactive Voice Response Self service Average Handle Time 48

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. This use case can take many forms, with self-service automation often coming to mind right away.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on. AI agent – An NLP-enabled virtual agent can be deployed to support customers. Looking for a robust Avoxi alternative ? Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Incorporate a digital sales agent. The most common feature of a conversational AI strategy is the use of a virtual sales agent.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83