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Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

JULY 8, 2022

Today we open the main customer service areas in anticipation of 2022. AI bots will continue to automate simple support tasks. Today, banks face stiff competition from leading privatization-based technology companies. Omni-channel support is critical moving forward. Omnichannel support is provided here. .

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The need for CX

TMP Direct

SEPTEMBER 23, 2021

Global CX technology spending is expected to reach $641 billion in 2022. The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. When leaders are on board, it sets the tone and mindset for the entire organization.

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