2022, Customer Care, Interactive Voice Response and Workshop

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Contact Center

Contact Center Interactive Voice Response Management Gamification

Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

DECEMBER 13, 2022

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Customers now expect reciprocity in the loyalty relationship. On the surface, loyalty programs appear to be a simple enough concept.

outsourcing

outsourcing CRM Accountability Contact Center

Customer Contact Central

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Building a Better Loyalty Program (and the Reward for Getting It Right)

Webinars

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