5 Ways Contact Center Capacity Planning Needs to Change in 2022
Playvox
APRIL 19, 2022
In the dynamic world of customer support and service, capacity planning, or the process of long-term forecasting and planning for staffing needs, can’t be static. I recently spoke at the Society of Workforce Planning Professionals (SWPP) conference in Nashville, Tenn. . Our world is dynamic. Business is dynamic.
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