2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Balto
APRIL 20, 2023
We asked our respondents which tools and strategies they’ve taken advantage of to help generate more efficiency in their contact center. The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%). 2022, February 6). 2022, April 4).
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