Top trends for the contact center in 2019 – part 2, effortless & transformative
Noble Systems
FEBRUARY 20, 2019
Self-service tools include FAQs, virtual assistants, and chatbots and video tutorials. These tools allow customers to perform simple tasks without the aid of an agent. Customers’ needs are met with little effort. Incorporate Journey Mapping and Orchestration. Automate Workflows. Conclusion.
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