Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows
3CLogic
AUGUST 4, 2022
A 2022 CCW Market Study reveals that 76% of customers say that they view phone interactions as the most trustworthy for receiving support. A survey from Call Centre Helper shows that voice is still the core channel for communicating with customers. Consider what this means for a customer who calls in during an outage.
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