3CLogic
MAY 26, 2022
In January, Forbes dubbed 2022 the year of the customer. every year from 2022 to 2030. What happens when a customer uses a chatbot to ask for assistance, but can't get a resolution? From there, IVR drives the desired outcome such as routing a call or resolving an issue, giving you full control over contact center call flows.
Balto
SEPTEMBER 7, 2022
As it has since 2019, a lack of and/or poor desktop tools was named among the top strategic challenges for contact centers in 2022. One of the most prominent issues raised by contact center operators in 2022 is the increasing workload , namely contact volume and average handling time.
NobelBiz
JANUARY 17, 2022
This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast).
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