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4 Tips to Improve Customer Experience Management (And Why You Should)

3CLogic

In January, Forbes dubbed 2022 the year of the customer. every year from 2022 to 2030. Some contact centers may consider cutting back on expenses to maximize the use of existing technology. Cloud contact center solutions can moderate your customer’s purchase journey by directing them to the appropriate channel.

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Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

3CLogic

A 2022 CCW Market Study reveals that 76% of customers say that they view phone interactions as the most trustworthy for receiving support. But voice and SMS are hosted on a completely separate call center solution that has no way of communicating information back and forth with ServiceNow.