Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.
CX Accelerator
JULY 1, 2020
Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.
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CX Accelerator
JULY 1, 2020
Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.
Hodusoft
MAY 24, 2023
As per a report by Forrester, call centers’ investment in AI will boost over 300 percent in the next year. The international call center AI market size will grow from USD 1.6 billion in 2022 to USD 4.1 Many call centers will invest heavily in call center software fortified by sophisticated AI tools and algorithms.
JustCall
MARCH 9, 2023
As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality. The following contact center features list covers the most significant ones.
SharpenCX
MARCH 10, 2021
Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022? With cloud platforms taking over the call center industry, many leaders are kicking off their search for the best call center solutions for their business.
Hodusoft
MARCH 13, 2024
As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. That’s precisely where the use of advanced call center solutions and cutting-edge communication tools can come extremely handy for contact centers.
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