2022 Analytics call center solutions Call flow 
3CLogic
MAY 26, 2022
In January, Forbes dubbed 2022 the year of the customer. To deliver on these expectations, contact centers must focus even more on customer experience management — carefully overseeing every touchpoint customers have with your organization along their journeys. every year from 2022 to 2030.
3CLogic
AUGUST 4, 2022
A 2022 CCW Market Study reveals that 76% of customers say that they view phone interactions as the most trustworthy for receiving support. Often, service departments use one system, such as ServiceNow, to manage their digital channels, data, and analytics. Consider what this means for a customer who calls in during an outage.
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