Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2022 to USD 4.1

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SharpenCX

MARCH 10, 2021

Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022? With cloud platforms taking over the call center industry, many leaders are kicking off their search for the best call center solutions for their business. But where do you start?

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Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. BPO centers also focus on continuous improvement through feedback mechanisms and performance analytics. percent from USD 90.57 billion by 2030.

Contact Center 52

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Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? With pandemic, call centers had to suddenly equip themselves to handle a plethora of queries as the nature of interactions changed. As the customer support function evolves, so do call center software features. Digitization.

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JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Top 8 Alternatives to Avoxi – Choose the Best Call Center Software for Your Business. Cloudtalk is a cloud-based call center software designed for customer support and sales teams. Looking for a robust Avoxi alternative ? JustCall Overview.

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NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Learn every about Managing CCaaS Expectations vs Reality.

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