Hodusoft

OCTOBER 19, 2023

million in 2022 to US$34, 570.73 However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. Cloud-Based Solutions: Implementing cloud-based contact center software offers better flexibility, scalability, and cost-efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

APRIL 18, 2023

Also, call center operations managers are crucial in driving hyper efficiency within their organizations. They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. Invest in the right people Recruiting the right people is extremely important for call center owners.

Best practices 52

Best practices Call Center Management call center software 52

NobelBiz

JANUARY 17, 2022

Call Center agents’ main goal is to handle as many calls as possible effectively and without wasting time. However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. What are the appropriate methods to maximize it?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

NobelBiz

APRIL 25, 2023

Workforce optimization is crucial in addressing the challenges of managing and reducing call center operating expenses. Call centers can maximize productivity and minimize costs by effectively scheduling agents, monitoring performance, and implementing targeted training programs. According to Gartner, Inc.,

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

Balto

SEPTEMBER 7, 2022

As it has since 2019, a lack of and/or poor desktop tools was named among the top strategic challenges for contact centers in 2022. Financial services contact centers, in particular, have named the availability of proper software as one of three key challenges for four consecutive years.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98