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The Work-at-Home Discussion Continues

DMG Consulting

As if the pandemic weren’t challenging enough, the Great Resignation, driven in large part by the pandemic, has added another layer of complexity to enterprise planning, including the decision about where employees will work – on-site, at home, or hybrid—during the next year. There is no point in looking beyond 2022.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

DMG recommends that contact centers allow at least 25 to 35 percent of employees to work from home (and more, if feasible), as long as security, regulatory, and compliance concerns can be properly addressed.