2022 At home agents Customer Service Real estate 
DMG Consulting
APRIL 6, 2022
As if the pandemic weren’t challenging enough, the Great Resignation, driven in large part by the pandemic, has added another layer of complexity to enterprise planning, including the decision about where employees will work – on-site, at home, or hybrid—during the next year. There is no point in looking beyond 2022.
DMG Consulting
SEPTEMBER 20, 2021
These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they reimagine customer journeys.
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