Remove 2022 Remove Analytics Remove contact center workforce
article thumbnail

How Retirees Returning to the Workforce Benefits Your Contact Center

Playvox

“That’s going to have a really potentially detrimental effect on economic recovery if that high-production, high-capacity, highly experienced group of people is out,” Hannah Grieser, marketing manager at labor market analytics firm Emsi Burning Glass, told Bloomberg Businessweek. How To Welcome Retirees Back To Work In Your Contact Center.

article thumbnail

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report. When: Today, 8 April 2020. Where: Available at the DMG Consulting online store.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

article thumbnail

Top 10 Contact Center Software for 2022-2023

Hodusoft

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success.

article thumbnail

2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

. - Forbes Some applications of AI in the contact center include: call guidance software, predictive call routing, sentiment analysis, personalization, chatbots, auto-notetaking, and more. 2022, February 6). Is the Contact Center a Good Career? 2022, April 4). 2022, March 29). 2022, August 3).