Calltools
APRIL 3, 2024
Remote work should help lower your turnover rate, improve engagement, and give you a more dynamic workforce that lets you pull in remote agents during busy hours. Agent Empowerment Empowering agents often means listening to them and taking their concerns seriously. Really, though, companies have used AI for decades.
3CLogic
JANUARY 5, 2022
Let’s review what happened over the last year to see what lies ahead for 2022. Perhaps the reason why is because agents have made it clear that they prefer a remote environment. This leads right into another top trend from 2021: a move toward leveraging analytics to promote agent empowerment. What does this mean for 2022?
CSM Magazine
JULY 14, 2022
Contact centre, UC and CRM vendors are rushing to develop or acquire workforce engagement solutions consisting of quality and workforce management, AI analytics and performance monitoring tools – albeit to a greater or lesser degree of success. Just be sure to check the label: is it true or fake cloud? Loyalty is now a digital experience.
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