SharpenCX

JUNE 3, 2020

A lack of visibility into goals, metrics, and progress fuels agent burnout. Agents who sit at severe risk for burnout are 63% less likely to have daily metrics on display in their office. Some 57% of your agents’ daily interruptions at work come from switching between disparate systems and stand-alone applications.

Customer Experience 84

Customer Experience Agent burnout Contact Center Metrics 84

Babelforce

SEPTEMBER 22, 2023

It contributes to the industry’s notoriously high agent attrition rates, which averaged around 38% in 2022. When questioned, 62% of call center agents identified burnout as one of their top workplace challenges. It’s estimated that the cost of replacing a single agent is anywhere between $5,000 to $7,500.

Agent burnout 52

Agent burnout Contact Center Call Center Surveys 52

Babelforce

OCTOBER 23, 2023

Einem aktuellen Bericht von Gallup zufolge leiden 76 % der Arbeitnehmer irgendwann im Laufe ihres Berufes unter Burnout. Aber in Callcentern kommt Burnout besonders häufig vor. Dies trägt zu den notorisch hohen Fluktuationsraten in der Branche bei, die im Jahr 2022 im Durchschnitt bei 38 % lagen.

Contact Center 52

Contact Center CRM Management Agent burnout 52

Babelforce

OCTOBER 23, 2023

Einem aktuellen Bericht von Gallup zufolge leiden 76 % der Arbeitnehmer irgendwann im Laufe ihres Berufes unter Burnout. Aber in Callcentern kommt Burnout besonders häufig vor. Dies trägt zu den notorisch hohen Fluktuationsraten in der Branche bei, die im Jahr 2022 im Durchschnitt bei 38 % lagen.

Contact Center 52

Contact Center CRM Management Agent burnout 52

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. With the cost to replace an agent averaging more than $14,000, you can’t afford to stay stuck in this cycle. Customer support centers must operate in the same manner.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Anexa BPO

AUGUST 11, 2022

Based on this data, it’s clear that customer satisfaction has never been more critical, and in fact, it’s the single most deciding predictor of success in 2022. Incorporating a robust suite of customer-centric outsourced services can make the difference in a company’s ability to meet the expectations of the discerning 2022 consumer.

Agent burnout 52

Agent burnout outsourcing Customer centricity voip 52