Virtual Agents vs. Live Agents: The Battle for CSAT
SmartAction
FEBRUARY 16, 2021
That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?
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