SmartAction

FEBRUARY 16, 2021

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?

Virtual Agent 82

Virtual Agent Agent burnout Wait times Chatbots 82

Liveops

JULY 19, 2021

The June 2021 jobs reported hundreds of thousands of jobs within the industry have opened back up. With Liveops, enterprise clients have access to an existing nationwide network of virtual agents with more experience than agents in traditional call centers.

Airlines 62

Airlines Virtual Agent Enterprise Wait times 62

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Inbenta

JUNE 2, 2021

By automating notifications and reminders, pertinent parties can easily be reminded of important information and receive the answers they need if they interact with virtual agents so that everybody is well informed even if they are not working from the same location or time-zone. Benefits of HR automation.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

ConvergeOne

SEPTEMBER 20, 2022

Since COVID-19 and the great resignation that came about in 2020 and 2021, contact centers have had a hard time finding and retaining agents. This frequent agent turnover in a contact center leads to very expensive training costs, but worse, it means that call holding wait time is getting longer, and more painful, for customers.

Interactive Voice Response 81

Interactive Voice Response Virtual Agent Contact Center Surveys 81

UJET

MARCH 22, 2021

We can order groceries online and have them delivered to our doorstep, or get curbside pickup at just about any brick and mortar store to avoid wait times and lines. Conversational AI & Virtual Agents. For example,Virtual Agent- “How can I help you?” For example,Virtual Agent- “How can I help you?”Customer-

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

Fonolo

JANUARY 4, 2022

Nearly that many again have used a virtual agent or chatbot on their smartphone. trillion of value by 2021. Statistics that Show the Importance of Speed and Short Wait Times. 64% of customers expect to receive real-time support, regardless of which channel they use. Source: Ameyo. 30% of U.S. Source: Oracle.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142