Hodusoft

JUNE 17, 2021

Call recording software captures the audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). Contact centers that emphasize coaching and training should look into systems with quality management modules or standalone quality management solutions.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Spearline

FEBRUARY 17, 2022

The same article also referenced a survey from January 2021 by IDC. For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline. Increasingly, more organizations are taking a proactive approach to audio quality management.

Telecommunications 96

Telecommunications Call flow voip Surveys 96

Spearline

FEBRUARY 17, 2022

The same article also referenced a survey from January 2021 by IDC. For VoIP calls, a one-way latency of 20 ms is normal. However, anything over that, the quality and consistency of the call starts to decline. Increasingly, more organizations are taking a proactive approach to audio quality management.

Telecommunications 52

Telecommunications Call flow voip Surveys 52

Hodusoft

NOVEMBER 29, 2022

In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. In 2021, HoduCC scored 90 out of 100 on GetApp’s data quadrants and achieved high user ratings in five key areas, which made it a category leader in Gartner’s GetApp category and one of the best customer experience software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40