Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development
TechSee
MARCH 7, 2019
In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Gamification. Building a better VEA.
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