Fonolo
OCTOBER 13, 2020
Contact center budgets will probably stagnate next year. Contact center executives who have already submitted their 2021 budgets won’t be surprised to hear this news: you’re getting less money next year. There are Better Options for the Contact Center Workforce.
BlueOcean
JUNE 17, 2021
This has been a consistent concern for in-house contact centers, particularly because they are often limited by their local talent pools or by the bandwidths of their in-house recruitment team. The theme of 2021 in many major U.S. cities seems to be “Available Labor Shortage.”).
Noble Systems
APRIL 14, 2021
With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Happier employees translates to reduced turnover and lower hiring costs.
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