2021 Coaching contact center workforce Morale 
Fonolo
OCTOBER 13, 2020
Contact center budgets will probably stagnate next year. Contact center executives who have already submitted their 2021 budgets won’t be surprised to hear this news: you’re getting less money next year. ” — Annette Franz , CEO of CXJourney , Official Forbes Coach, Keynote Speaker and Author.
Noble Systems
APRIL 14, 2021
With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Training and coaching to deliver the highest level of customer service.
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