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DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report

DMG Consulting

DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . The WFO/WEM suite vendors generated contact center sales of $2,236.9

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DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.

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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

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Pindrop Picks Up Another Cybersecurity Award- Early in 2021

pindrop

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Helping to optimize contact center workforces, increase capacity for calls, and improve IVR containment rates.

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Verint Virtual May Be Over—But the Exploring Is Just Beginning!

Monet Software

While the event may be over, all content is now available on-demand until May 21, 2021. To find this session, log in to Verint Virtual On-Demand and navigate to Educational Tracks, then: Track – Contact Center Workforce Engagement Cloud / Theme – Elevating Response: Analytics & AI. That’s right! Bosses get cranky.

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Webinar: See What?s New with Aspect? Workforce Management?

Aspect

Aspect Workforce Management ( WFM ) has been a leader in the contact center workforce management industry for decades and we plan to keep it that way. Plus, get a sneak peek at what will be available later this year and in 2021. . In July, w e ’re releasing version 20 of our flagship WFM solution.

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How Has COVID-19 Affected Call Center Agent Turnover?

Fonolo

Contact center budgets will probably stagnate next year. Contact center executives who have already submitted their 2021 budgets won’t be surprised to hear this news: you’re getting less money next year. There are Better Options for the Contact Center Workforce.