DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies.
Hodusoft
NOVEMBER 29, 2022
HoduCC – Contact Center Software. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. French contact center and VoIP solution provider, Odigo offers cloud-based omnichannel Contact Center as a Service (CCaaS). RingCentral.
Balto
APRIL 20, 2023
We asked our respondents which tools and strategies they’ve taken advantage of to help generate more efficiency in their contact center. The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%). 2021, January 11). 2021, June 21).
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