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The Impact of COVID on Contact Centers: from the Experts

Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Keynote Speaker and Official Forbes Coach. Peter Ryan , Ryan Strategic Advisory.

Contact Center 147
Contact Center Coaching call center association Call Center 147
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The Future of the Contact Center is Remote

Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Annette Franz CEO of CXJourney, Official Forbes Coach, CX Consultant & Keynote Speaker, Board Chair of CXPA. The pace of change was unrelenting. Get out there and explore.”

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Contact Center Consulting Consulting call center association 135
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