The Future of the Contact Center is Remote
Fonolo
NOVEMBER 10, 2020
“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Annette Franz CEO of CXJourney, Official Forbes Coach, CX Consultant & Keynote Speaker, Board Chair of CXPA. The pace of change was unrelenting. Get out there and explore.”
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