2021 Calibration Contact center software Feedback 
Playvox
FEBRUARY 13, 2023
A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.
NobelBiz
MAY 9, 2023
Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.
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