2021 Bilingual agents Customer Support Personalization 
IdeasUnlimited
JULY 4, 2022
For other types of businesses, the loss of customers can be even more damaging. In this article, we ask a simple question: why is multilingual support so essential? Importance of Multilingual Customer Support. This poses a challenge since you need to assemble a team of bilingual and multilingual agents.
Outsource Consultants
NOVEMBER 17, 2023
Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.
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