Remove 2021 Remove Bilingual agents Remove Customer Service Remove Customer Support
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Why Does A Business Need Multilingual Customer Support?

IdeasUnlimited

With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully understand.

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Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.