The 3 “I”s to Empower Your Call Center Supervisors in 2021
Outsource Consultants
FEBRUARY 22, 2021
Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. But to truly succeed, call centers need to empower supervisors with training to support their agents. And it’s only gotten harder for supervisors to effectively coach their agents with the shift to remote work.
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