2021 Analytics Coaching contact center workforce 
Monet Software
MAY 27, 2020
While the event may be over, all content is now available on-demand until May 21, 2021. To find this session, log in to Verint Virtual On-Demand and navigate to Educational Tracks, then: Track – Contact Center Workforce Engagement Cloud / Theme – Elevating Response: Analytics & AI. That’s right!
Fonolo
OCTOBER 13, 2020
Contact center budgets will probably stagnate next year. Contact center executives who have already submitted their 2021 budgets won’t be surprised to hear this news: you’re getting less money next year. ” — Annette Franz , CEO of CXJourney , Official Forbes Coach, Keynote Speaker and Author.
Playvox
MARCH 21, 2022
“That’s going to have a really potentially detrimental effect on economic recovery if that high-production, high-capacity, highly experienced group of people is out,” Hannah Grieser, marketing manager at labor market analytics firm Emsi Burning Glass, told Bloomberg Businessweek.
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